Home Care Plans
Reliable cover. No surprises. Keep your boiler safe, efficient, and looked after all year round with Sharland Gas.
Sharland Gas
Local servicing, cover plans, and fast response when you need it.
Coverage and call-outs
Service area: Newport and Cardiff postcodes.
Bronze and Silver call-outs: Standard from £65 + VAT, Emergency from £100 + VAT.
Gold: No call-out fees. Labour included for covered repairs.
What’s included in our service
Clear, practical checks that keep your boiler safe and running properly.
Safety checks
Visual checks of the boiler, pipework and surrounding area.
Inspection
Key components and controls checked for safe operation.
Pressure and performance
Basic performance checks to help spot issues early.
Service record
Clear notes on what was checked and any recommendations.
How it works
Pick a plan, choose monthly or annual, and we’ll take it from there.
Choose your plan
Bronze for servicing, Silver for priority, Gold for the most cover with labour included.
Pay monthly or annually
Select the option that suits you and complete checkout with Square.
We arrange your service
We’ll contact you to book in and keep your system running properly.
Choose your plan
Simple options to suit your home and budget.
£9
per month
£90 annually
- Annual boiler service
- Safety check
- Preventative maintenance
£19
per month
£199 annually
- Annual boiler service
- Priority attendance
- Reduced repair costs where applicable
£29
per month
£299 annually
- Priority emergency response
- No call-out fees for covered issues
- Labour included for covered repairs
- Natural gas and LPG covered
What customers say
Swap these with real reviews when ready.
Quick to respond, explained everything clearly, and left the place tidy. Really easy to deal with.
Customer review (replace with real name/location)Service was booked in fast and the engineer was spot on. Would recommend to anyone in Newport.
Customer review (replace with real name/location)Key Terms
- Plans apply to domestic properties within Newport and Cardiff postcode areas only.
- Natural gas and LPG boilers are covered. Oil, electric and solid fuel systems are excluded.
- Bronze and Silver call-out fees apply. Standard from £65 + VAT. Emergency from £100 + VAT.
- Gold Plan has no call-out fees for covered issues and includes labour for covered repairs. Parts are chargeable unless stated otherwise.
Full Terms & Conditions
- Definitions: “We/Us/Our” means Sharland Gas Ltd and its Gas Safe registered engineers or approved contractors. “You/Your” means the named plan holder. “Plan” means the selected Bronze, Silver, or Gold Home Care Plan.
- Eligibility: Plans apply to one domestic property only and are non-transferable. Service Area is Newport and Cardiff postcode areas only.
- Fuel types: Natural gas and LPG systems are covered. Oil, electric, solid fuel, and non-gas systems are excluded.
- Plan nature: Plans provide preventative maintenance and servicing. Plans are not insurance products and do not guarantee the ongoing condition or efficiency of the boiler.
- What is included: Annual boiler service and safety checks (all plans). Priority response applies to Silver and Gold. Gold includes labour for covered repairs (subject to fair use).
- What is not included: Parts are chargeable unless stated otherwise. System upgrades, radiators, pipework, valves, pumps, controls, power flushing, chemical treatments, and pre-existing faults are excluded.
- Call-out fees: Bronze and Silver call-outs are chargeable. Standard call-out from £65 + VAT. Emergency call-out from £100 + VAT. Gold has no call-out fee for covered issues.
- Access and appointments: You must provide safe and reasonable access to the boiler and controls. Missed appointments or lack of access may delay service delivery.
- Safety: If safety issues are identified, we may isolate the appliance in line with Gas Industry Unsafe Situation Procedures until defects are rectified.
- Payments and duration: Plans are paid monthly or annually via the agreed payment method and run for 12 months from the start date unless cancelled earlier.
- Cooling-off: You may cancel within 14 days of purchase for a full refund provided no service has been delivered.
- Cancellation after cooling-off: You may cancel at any time. If a service has already been delivered, no refund is due. If no service has been delivered, unused payments may be refunded.
- Liability: We are not liable for indirect or consequential losses. Advice provided does not constitute a warranty.
- Governing law: These Terms & Conditions are governed by the laws of England and Wales.
Frequently asked questions
Quick answers to the most common questions.
Do you cover LPG boilers?
Yes. Natural gas and LPG boilers are covered. Oil, electric and solid fuel systems are excluded.
Does Gold include labour?
Yes. Gold includes labour for covered repairs, subject to fair use. Parts are chargeable unless stated otherwise.
What areas do the plans cover?
Plans apply to domestic properties within Newport and Cardiff postcode areas only.
Do Bronze and Silver have call-out fees?
Yes. Standard call-out starts from £65 + VAT and emergency call-out starts from £100 + VAT.